RESERVEOUT LTD, owner and operator of www.reserveout.com
("reserveout"), is committed to safeguarding your privacy. This Privacy
Policy describes Reserveout's policies and procedures on the
collection, use and disclosure of the information collected through
Reserveout's websites, which include www.reserveout.com and Reserveout
mobile applications (hereinafter referred to collectively as the
"Reserveout Network") and "User" or "you" refers to you.
About the Reserveout network:
The Reserveout Network, which includes, but is not limited to,restaurants, spas, clubs and various entertainment Venues (the Venues) listed on the Reserveout Network have each adopted Reserveout's proprietary electronic reservation system (the Reserveout Terminal). The Reserveout Network interacts with the Venues in the Reserveout Terminal to find available reservations, to secure, change or cancel online reservations, and to confirm that reservations were honored. While an individual Venue's availability is accessible to the Reserveout Network to perform these functions, other User information that may be stored by that Venue (for example, reminders about User preferences) is not accessible to the Reserveout Network. Similarly, the Reserveout Network passes pertinent information to the Reserveout Terminal and therefore to individual Venues as required to secure or cancel online reservations. Individual Venues, however, cannot access any information from the Reserveout Network. In some instances a Venue may operate its own website and collect a myriad of User information directly as part of the online reservation process. In those cases, only the information passed directly to the Reserveout Network to complete the transaction is stored by the Reserveout Network (e.g. User name and phone number).
This document describes how the Reserveout Network User information is collected, stored, used and, in specific instances, shared with Venues via their Reserveout Terminal.
There are two ways you can make reservations online using the Reserveout Network.
As an Unregistered User, you will be asked to provide a name and a telephone number in order to complete the reservation, as you usually would be when making a reservation over the phone. In addition, you will be asked to provide an email address to which Reserveout will send automated service messages pertaining to your reservation. Reserveout will use this email address for no other purpose unless you have consented to receive marketing communications from either Reserveout or from Venues at which you've made online reservations. Unregistered Users cannot save their information and preferences for future visits.
If you choose to sign up with Reserveout (become a Registered User) in order to take advantage of certain Reserveout benefits, you will be asked to provide a name, a telephone number, an email address, and a password of your choice. You may choose not to receive marketing communications from Reserveout or from the Venue at which you've made an online reservation, other than automated service messages pertaining to your reservation.
What personal information do we collect from the people that
use our service? :
- Your name, email ID, and, or mobile number at the time of you
registering on our mobile app
- Your mobile device location when you use our mobile app
(specific location if youâve enabled GPS, or general geographic
location based on your internet connection service provider)
- General information about your device like type of device,
operating system, and version
- Our mobile app optionally offers connection with your social
media accounts (only Facebook currently). We collect the basic
information provided by these social media accounts while connecting
if user opts to do so
- Your activities on the app like your searches, results you
selected, screens you visited, calls you placed to merchants through
our app, content you shared on social media (Facebook, Twitter, etc.)
through the app
What information is accessible to Venues:
When you make a reservation at a Venue using the Reserveout Network, your name, telephone number, and sometimes your email are provided to that Venue, just as would occur if you were making a reservation over the phone.
Reserveout will only share the information specified above with the Venue at which you have made reservations using the Reserveout Network. Venues cannot use their Reserveout Terminal to access information pertaining to Users or User's histories from other Venues, with the exception that Venues under the same corporate ownership may elect to share User information between Venue properties.
Email from Reserveout:
Email from Reserveout:
Email from Venues:
You may consent to receive marketing communications from the Venue at which you've made a reservation. Reserveout plays no role in the content, frequency, timing or unsubscription process of any Venue's marketing communications. If you would like to unsubscribe from a Venue's marketing communications, please contact the appropriate Venue directly.
You can choose to access certain third party social media web sites and
services through the Reserveout Network. When you do so, you are sharing
information with those sites, and the information you share will be
governed by their privacy policies. You can modify your privacy settings
with those third parties directly. Reserveout does not control the
privacy policies of such third parties and assumes no responsibility or
liability for the actions of such third parties.
Purposes of use of your personal information:
Reserveout may use your personal information for the following purposes:
- to secure your reservation at the Reserveout Venue you've
selected, by providing your name and contact phone number to that
- to provide you with other products and services of the
- to provide you with information about the services of the
- to provide services which Registered Users are entitled to
under applicable terms and conditions
- to produce aggregate statistical data for the improvement of
services offered by the Reserveout Network, or for any other purposes
related to those above
- to personalize your experience and to allow us to deliver the
type of content and product offerings in which you are most interested
- to securely connect you with your friends to message within
- to improve our service in order to better serve you
- to allow us to better service you in responding to your
customer service requests
- To send periodic emails and push notifications regarding
content that we feel might interest you
Viewing your profile and changing your personal information: Once
a Registered User logs on to the Reserveout Network, that User can view
his or her personal information stored by Reserveout by clicking on the
"Profile" link at the top of the page. In addition to being able to
view your recent Reserveout reservation history every User may also
view and change the following personal information: name, email
address, password, phone number, birthday (if it has been provided by
the User), address (if it has been provided by the User), special
requests that should be forwarded to Venues when making reservations
(if they have been provided by the User), and whether that User would
like to receive marketing communications from Reserveout. A User may
also be eligible to provide and share Venue notes and feedback for some
past reservations that have been honored. The User at any time may
contact Reserveout to request that all personal information be
How Reserveout uses your personal information:
Reserveout will never sell, rent, loan or otherwise distribute any of
your personal information (including but not limited to your name, email
address, phone number or any other identifiable information about you)
to any third party without your prior expressed written consent,
although Reserveout will pass certain information on to Venues at which
you make reservations as described above. Notwithstanding anything to
disclose User and personal information in response to inquiries by
formal law enforcement under the authority of Jordanian privacy laws and
How Venues may use your personal information:
Venues in the Reserveout Network primarily use User information provided
through the Reserveout Network to secure the desired reservations.
Reserveout Venues want to provide you with the best possible service so
that you will visit them again. One way Venues can distinguish
themselves is by recognizing returning Users and recalling their special
preferences. For this reason, a restaurant may use its Reserveout
Terminal to take note of your special requests, allergies, special
occasions or other pertinent information that will help the Venue serve
you better during your next visit.
The Venues within Reserveout's network are separate businesses from
Reserveout. Therefore Reserveout will not be responsible if these Venues
fail to comply with respect to your information. Any complaints or
inquiries regarding use of your information by an Reserveout Venue, or
marketing communications from an Reserveout Venue, should be addressed
directly to the Venue in question.
Venues within the Reserveout Network may also have their own websites.
Reserveout is not responsible for how these Venues may collect your
personal information through their own websites. Please contact the
and how it will access or use your personal information.
How Reserveout protects your registration information:
Reserveout stores all of your personal information on a secure server.
Reserveout employs a staff that regularly maintains the security of all
personal information stored, and that continually monitors and
implements changes and improvements that become available in the
electronic data security industry.
Third party links & disclosure:
Reserveout use third party services like CleverTap, Fabric, Adjust and Branch to which we disclose certain personally identifiable
information you provide us such as name, email, mobile phone number and device information.
Cookies and Interest-Based Advertising Policy:
The Website Policies and Terms & Conditions may be changed or updated
occasionally to meet the requirements and standards. Therefore the
CustomersÃ¢ÂÂ are encouraged to frequently visit these sections in order
to be updated about the changes on the website. Modifications will be
effective on the day they are posted.
any applicable privacy laws or commercial privacy standards.
All credit/debit cards details and personally identifiable information
will NOT be stored, sold, shared, rented or leased to any third parties.
Disclosure, correction, suspension of use of personal
If you wish to have Reserveout disclose to you the personal information
held by Reserveout and the means through which Reserveout obtained such
information, or if you desire the information's correction, suspension
of use, or to be informed of the purpose of use by Reserveout, please
contact Reserveout. (Contact information is provided in the "Contacting
Reserveout " section below.) Upon receiving the request, Reserveout
shall meet such request pursuant to the provisions of each applicable
privacy regulation after it confirms that such request has been made by
For questions regarding how to access and change your personal
or contact customer support at